by Arti Chandegara | Oct 11, 2024 | Voice of Customer
If you’ve ever called a company’s customer support and found yourself talking to a robot before being transferred to a real person, you’ve already experienced call center automation. But there’s a lot more to it than just automated voices. Let’s dive into how...
by Arti Chandegara | Oct 3, 2024 | Voice of Customer
Ever been put on hold and thought, “Ugh, this is going to take forever!”? Call centers often have that reputation, right? It’s like you’re mentally preparing yourself for a long, frustrating experience. But here’s the good news: AI is flipping that story...
by Arti Chandegara | Oct 1, 2024 | Voice of Customer
So, you’re wondering what all the buzz is about AI in call centers? You’ve probably heard how artificial intelligence is revolutionizing industries left and right. But what does that mean for customer service, specifically call centers? Let’s break it down in...
by Arti Chandegara | Sep 6, 2024 | Voice of Customer
In today’s competitive business landscape, maximizing revenue requires more than just effective sales or exceptional customer service. The real secret to sustainable growth lies in the seamless alignment of your sales and service teams. When these departments work in...
by Arti Chandegara | Aug 29, 2024 | Voice of Customer
The landscape of customer service is rapidly evolving, driven by technological advancements, changing consumer expectations, and the ongoing transformation of business models. As we approach 2025, businesses must embrace the future of customer service, which is...
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by Arti Chandegara | Aug 20, 2024 | Voice of Customer
Creating a compelling business proposal is a vital skill that can significantly impact your success in winning new clients and projects. Whether you’re in business development, marketing strategy, or business management, understanding how to craft a proposal...
