by Arti Chandegara | Sep 30, 2024 | articence
If you’re in the customer service or sales space, you’ve likely seen the explosion of automation over the last few years. It’s not just chatbots and automated call routing anymore—call center automation has evolved at lightning speed, and 2024...
by Arti Chandegara | Jun 27, 2024 | articence, Voice of Customer
In today’s competitive landscape, understanding the customer journey and leveraging Voice of Customer (VoC) data are critical for delivering exceptional experiences and building loyalty. This blog explores the synergy between VoC programs and customer journey mapping,...
by Arti Chandegara | Jun 25, 2024 | articence, Voice of Customer
It now becomes imperative for businesses to provide exceptional customer service and experience to stay one step ahead in this competitive market. One of the most effective ways to do this is through Voice of the Customer (VoC) data. VoC is a summation of customer...
by Arti Chandegara | May 23, 2024 | articence, Voice of Customer
Success in today’s competitive business environment depends on having a solid understanding of the Voice of the Customer (VoC). VoC is the process of gathering consumer preferences, comments, and experiences to inform future iterations of goods and services. By...
by Arti Chandegara | May 20, 2024 | articence, Voice of Customer
What is customer experience? Customer experience` (CX) refers to the overall impression and perception that customers have of a brand or business based on their interactions and engagements with it. This encompasses every touchpoint and interaction a customer has with...
by Articence | Feb 5, 2023 | articence
Late last year, IDC came out with the term, Global Datasphere. Global Datasphere quantifies and analyzes the amount of new data created, captured, and replicated in any given year across the world. As per the study they did for Seagate, data is supposed to be 10x...
