Blog

Let's dive into the top benefits of AI Agent Assist technology and see how it can simplify the workflows of customer support agents. 1. Quick Access to Information Think of how much time it takes...

Let's dive into the potential of automating repetitive calls with AI-powered voice agents—specifically, how they’re transforming customer service behind the scenes in ways that are both practical...

In today's work environment, repetitive tasks and overwhelming data can hinder efficiency. As reported by Social Shepherd, over 80% of businesses have incorporated artificial intelligence (AI) into...

If you're a cold-calling agent, tasked with reaching out to prospects who may have never even heard of your company. Cold calling can be tough, right? There are tons of rejections, time wasted on...

When you're running a small business, every tool you invest in needs to make a big impact, and your phone system is no exception. After all, it's still one of the main ways customers reach out to...

Have you ever found yourself in a long queue, waiting endlessly to speak to a customer service agent, only to be put on hold again after the first "hello"? It’s frustrating, right? You’re not...

When we think about training large language models (LLMs) for Articence’s AI Agent, it’s almost like teaching a student to become fluent in multiple subjects simultaneously—language, customer...

When it comes to comparing virtual call centers and call center automation, both options offer unique benefits tailored to specific business needs. But which one is right for you? Let’s break it...