by Arti Chandegara | Oct 15, 2024 | Uncategorized
Have you ever found yourself in a long queue, waiting endlessly to speak to a customer service agent, only to be put on hold again after the first “hello”? It’s frustrating, right? You’re not alone—almost everyone has been there at some point. But, what if...
by Arti Chandegara | Oct 11, 2024 | Voice of Customer
If you’ve ever called a company’s customer support and found yourself talking to a robot before being transferred to a real person, you’ve already experienced call center automation. But there’s a lot more to it than just automated voices. Let’s dive into how...
by Arti Chandegara | Oct 9, 2024 | Uncategorized
When we think about training large language models (LLMs) for Articence’s AI Agent, it’s almost like teaching a student to become fluent in multiple subjects simultaneously—language, customer service, business logic, and everything in between. But, how do we do it?...
by Arti Chandegara | Oct 4, 2024 | Uncategorized
When it comes to comparing virtual call centers and call center automation, both options offer unique benefits tailored to specific business needs. But which one is right for you? Let’s break it down, so you can see what makes sense for your team and your customers....
by Arti Chandegara | Oct 3, 2024 | Voice of Customer
Ever been put on hold and thought, “Ugh, this is going to take forever!”? Call centers often have that reputation, right? It’s like you’re mentally preparing yourself for a long, frustrating experience. But here’s the good news: AI is flipping that story...
